Oh the story gets better. I arrived home last night to find not one but TWO letters from British Gas confirming last Monday's meeting. (What the ?????) I called their customer service line (costs me money) at 7.45pm (because I have nothing better to do on a Friday night?!?) and the woman apologized and again confirmed that no meeting had been scheduled. She said someone will call back within 24 hours. We are now on hour 22 and no call.
She asked me how long this has been going on and I said, calmly because I'm over wasting energy on them.
"About a year." She didn't laugh, cry or smirk. The big question is did she quit her job in disgust?